Support
Help with Sasha’s Puzzles
Answers to common questions are below. If yours is not there, write to us: a person reads every message and replies, usually within two working days.
Questions
Common questions
- Is Sasha’s Puzzles really free?
Yes. There are no ads, no in-app purchases, no subscriptions and no sign-up.
- Do I need an internet connection?
No. Everything works offline. Game Center results and iCloud sync catch up the next time your device is online.
- How do I make a puzzle from my own photo?
Pick any photo from your library and choose how many pieces you want, from 12 to 800. The photo stays on your device and is never uploaded.
- Will my progress move to my other devices?
Yes, through iCloud. Sign in with the same Apple Account on your iPhone, iPad and Mac, and your progress follows you.
- I’m stuck. Are there hints?
Yes. Snap assist pulls a piece home when it is close, a hint highlights the next step, and a faint guide of the picture can sit under the board. Each of these is a switch in Settings.
- Does the app collect any data?
No. Your photos, games and settings stay on your device and in your own iCloud. The details are in the privacy policy.
- Which devices are supported?
iPhone and iPad with iOS 18 or iPadOS 18 and later, and Mac with macOS 15 and later.
Contact
Write to us
Tell us which device and system version you use, and attach a screenshot if something looks wrong.